Juliana Bonomi Santos

Research Field: Operations & Logistics Management

Articles: 

SANTOS, JULIANA BONOMI; PEREIRA, S. C. F.; LOPES, D. G. Um Guia para Negócios Inovadores: Como se Adequar aos Pré-requisitos e Aprender a Jogar as Regras do Jogo para Acessar os Recursos do Ecossistema de Inovação Brasileiro. GV Executivo, v. 19, p. 28-32, 2020.

SANTOS, JULIANA BONOMI; HERNANDEZ, JOSÉ MAURO; LEÃO, WANDICK. Do Recovery Processes Need Empowered Frontline Employees? International Journal of Operations & Production Management, v. 39, p. 1260-1279, 2019.

COSTA, HAMILTON TERNI; CAHEN, FERNANDA RIBEIRO; SANTOS, JULIANA BONOMI. The Influence of Home-Country Institutions on Servitization. International Journal of Emerging Markets (Print), v. 15, p. 809-828, 2019.

SANTOS, JULIANA BONOMI. Knowledge-intensive Business Services and Innovation Performance in Brazil. Innovation & Management Review, v. 17, p. 58-74, 2019.

DEMAJOROVIC, J.; OLIVEIRA, L.; SANTOS, J. B. Reverse Logistics in Retail: Barriers and Motivation to Product and Packging Return. Revista de Administração da UFSM, v. 12, número 5, p. 911-930, 2019.

LEÃO, WANDICK; SANTOS, JULIANA BONOMI. Negócios como Destino. GV Executivo, v. 18, p. 37, 2019.

LEÃO, WANDICK; SANTOS, JULIANA BONOMI. Empoderamento na Recuperação do Serviço: Implicações na Percepção de Equidade e Lealdade do Cliente. RECADM: Revista Eletrônica de Ciência Administrativa, v. 17, p. 208-238, 2018.

PIGNANELLI, ALEXANDRE; BONOMI SANTOS, JULIANA; DE MORAIS, DAFNE OLIVEIRA CARLOS. Falta Experiência para Exportar. GV Executivo, v. 16, p. 34-39, 2017.

D'ANTONE, SIMONA  SANTOS, JULIANA BONOMI. When Purchasing Professional Services Supports Innovation. Industrial Marketing Management, v. 58, p. 172-186, 2016.

SANTOS, J. B.; SPRING, M. Are Knowledge Intensive Business Services Really Co-produced? Overcoming Lack of Customer Participation in KIBS. Industrial Marketing Management , v. 50, p. 85-96, 2015.

MORAIS, FÁBIO ROGÉRIO DE; SANTOS, JULIANA BONOMI. Refinando os Conceitos de Cocriação e Coprodução: Resultados de uma Crítica da Literatura. Revista Economia & Gestão, v. 15, p. 224-250, 2015.

SANTOS, J. B.; DANTONE, S. Reinventing the Wheel? A Critical View of Demand-chain Management. Industrial Marketing Management, v. 43, p. 1012-1025, 2014.

SANTOS, J. B.; SPRING, M. New Service Development: Managing the Dynamic between Services and Operations Resources. International Journal of Operations & Production Management, v. 33, p. 800-827, 2013.

CAMPOS, I. C. S.; SANTOS, J. B. Do Managers Believe in the Corporate Social-Financial Performance Link? RGSA: Revista de Gestão Social e Ambiental, v. 7, p. 3-19, 2013.

SANTOS, J. B.; BRITO, L.A.L. Toward a Subjective Measurement Model for Firm Performance. BAR. Brazilian Administration Review, v. 9, p. 95-117, 2012.

Book chapters: 

Spring, Martin; Santos, Juliana. Servitization and Process Interfaces. In: Lay, Gunter. (Org.). Servitization in Industry. 1ed.: Springer International Publishing, 2014, v. 1, p. 263-275.